The Logitech G502 Hero gaming mouse is highly regarded for its precision and functionality, but users may occasionally encounter issues that hinder its performance.
From the mouse failing to respond after booting to unexpected disconnections and cursor malfunctions, these problems can be frustrating.
This guide will provide a range of quick fixes to help you troubleshoot and resolve the most common issues associated with the Logitech G502, ensuring that you can get back to gaming or working seamlessly.
Table of Contents
Logitech G502 Not Working
The issue faced by some of the Logitech G502 users is that after acquiring the device, it no longer functions properly. While it lights up during the PC’s boot sequence, once the system is fully operational, the device stops working entirely—no lights, no response.
Fix For Logitech G502 Not Working
You need to check first that if the G502 mouse lights up and works in the bios (before the window loads)? If it does, then it is the driver’s issue in windows. For this try the steps below:
- Open the Control Panel and navigate to “Device Manager.”
- Uninstall all drivers related to your mouse. Allow your computer to detect the mouse as new hardware.
- Prevent Windows from automatically installing drivers.
- The mouse should now appear with a yellow “!” in the Device Manager.
- Go to the Logitech support page. Download the software that matches both your version of Windows and your system type (32-bit or 64-bit).
- Once downloaded, run the installer as an administrator.
- If the steps above don’t work, follow these additional steps:
- Return to the Device Manager and see if the mouse still has a yellow “!” next to it.If it does, right-click on the device and choose “Install Driver.”
- Select “Browse my computer for driver software.”
- Then choose “Let me pick from a list of available drivers on my computer.”
- Choose Mouse and then Logitech.Find the latest driver listed for the Logitech G502 mouse. If one doesn’t work, try another one from the list.
Logitech G502 Freezing Periodically
Logitech G502 mouse starts freezing out of the blue for a few seconds. It comes back to life after a few seconds but the freezing thing keeps going on now and then.
Solution For Logitech G502 Freezing Periodically
You need to adjust the report rate settings to cope with this issue. To adjust the report rate of Logitech G502, follow the steps below:
- Open Logitech G Hub and click on your mouse.
- Navigate to the Sensitivity (DPI) Tab.
- Go to the Report Rate (Per Second) section.
- Set the report rate to 500 (the default is set to 1000).
The issue may be due to G Hub or the mouse not being able to handle the higher report rate.
Logitech G502 Disconnecting Repeatedly
The mouse continually disconnects and reconnects, with one second of connectivity followed by one second of disconnection. The system plays the disconnection sound on a loop. Despite this, the computer correctly identifies the device as a Logitech G502 through Logitech GHub.
Taking several troubleshooting steps, including updating drivers, restarting the computer, unplugging and replugging the mouse, disabling power management on USB, and installing the Logitech G driver is of no help. The USB ports function properly with other devices, but the Logitech mouse exhibits the same issue when connected to other computers.
Fix For Logitech G502 Keeps Disconnecting
First and foremost, ensure that you are connecting your Logitech G502 to USB 3.0 port and not to 2.0 one.
A USB 3.0 port is Blue in color as shown in the picture below
If the problem still persists, please disassemble your mouse with the help of any video on YouTube and clean the entire mouse internal using a qtip dipped in alcohol.
Below is a reference video to disassemble your mouse easily.
Logitech G502 Hero Left/Right Click Not Working
The left/right click of the wired G502 mouse stopped working suddenly for no apparent reason. In some cases users might hear the click sound when pressing or double clicking the buttons but no action is carried out. In some other cases, the buttons even fails to press on clicking.
Two Possible Solutions
Fix 1
If the problem lies in the software, you might hear the click sound but no action would be carried out. In that case try the solutions below:
- Use a Q-tip or a can of compressed air to clean any dust or dirt from the device.
- Directly connect the device to the computer’s motherboard, avoiding any USB adapters, hubs, or extenders.
- Update the firmware for the device:
- Download and install Logitech G-Hub from the official site.
- Open the software, select the mouse from the home screen, and navigate to Settings.
- If a firmware update is available, a blue “Update” button will appear under the firmware version in the top right corner.
- Test the device without using the software. Close G-Hub from running in the background by exiting from the System Tray and stopping it through Task Manager:
- In the lower-right corner near the Date and Time, right-click on the G icon and choose “Exit.”
- Open Task Manager (Alt + Ctrl + Del), find “Lghub” or “Lcore” under the Processes tab, right-click, and choose “Stop Process.”
- Uninstall and reinstall the mouse driver:
- Right-click on the Windows or Start button and choose Device Manager.
- Under Human Interface Devices, locate “Logitech Virtual G-Hub Mouse.”
- Right-click and select “Uninstall.”
- Disconnect the mouse from the computer.
- Restart the computer.
- Reconnect the mouse and test it.
- Finally, try testing the device on another computer.
Fix 2
If the left/right click of Logitech G502 doesn’t press even on clicking, you might need to change the microswitches of the mouse. You can buy these switches from Amazon. But be sure that your surroundings are clutter free while changing the switches. There are very small springs inside the G502 mouse that might get lost in the cluttered area.
Logitech G502 Not Connecting To Mac
Logitech G502 mouse failed connecting to a Mac. All the possible solutions like reconnecting the mouse, changing the port etc didn’t work.
Fix For Logitech G502 Not Connecting To Mac
The solution is to go to Settings > Privacy & Security > Input Monitoring and ensure that Logitech G Hub Agent is enabled.After that, navigate to Accessibility in the same section and confirm that both G Hub and G Hub Agent are turned on.
Logitech G502 Powerplay Not Charging
The powerplay doesn’t seem to charge the Logitech G502 lightspeed mouse. If the mouse is turned off and back on, the battery icon in G-Hub shows the mouse is charging, but the indicator turns off after a while and the battery starts dropping.
Fix For Logitech G502 Powerplay Not Charging
A quick fix is to turn your Logitech G502 off and back on to see if the issue goes away. If it doesn’t, clean the charging pad and the contacts with alcohol. This trick has helped many users in the past and hopefully will work for you.
Logitech G502 Lightspeed Not Charging
The Logitech G502 lightspeed doesn’t seem to charge on connecting it to the PC via the provided USB cable. When connected to the PC for charging, the G Hub shows the mouse is 100% charged. But after being disconnected, the mouse remains low battery.
Fix For Logitech G502 Lightspeed Not Charging
Please follow the steps below to resolve the issue:
- Launch G Hub.
- Navigate to the main menu, where all connected devices are displayed.
- Click on the three bars in the top left corner.Select Settings.
- In the second column, locate the blue text that reads Device Pairing Tool.
- Click on it and re-pair your mouse.
Following these steps should allow your mouse to charge normally, resolving the issue of it showing 100% instantly without actually being charged.
Logitech G502 Hero Not Recognized in G Hub
Some users have experienced an issue with the Logitech G502 mouse not being recognized by G Hub. The device fails to show up as connected unless an uninstall and reinstall of G Hub is performed. After this process, G Hub successfully registers the G502 as a connected device. However, if G Hub is closed or the PC is restarted, the G502 will no longer appear in the software, requiring another reinstall of G Hub to resolve the issue.
Fixes For Logitech G502 Hero Not Recognized In G Hub
Fix 1
- Go to Mouse Settings on your computer.
- Click on Additional Mouse Settings.
- Adjust the Mouse Speed.
After making these changes, G Hub should automatically recognize the mouse, and the issue will be resolved.
Fix 2
- Uninstall the new version of G Hub.
- If any pop-ups appear, uncheck the option that saves your settings.
- Download an older version of G Hub (e.g., the December release) from the Logitech website.
- Install the older version with the dongle for your mouse plugged in.
Once installation is complete, the mouse should work without any issues.
Logitech G502 Cursor Not Moving
Logitech G502 cursor isn’t moving. The buttons, scroll wheel and even DPI adjustments work fine but the pointer doesn’t move.
Fix For Logitech G502 Cursor Not Moving
- Launch the G-Hub software.
- Select the mouse from the home screen, then navigate to Settings.
- Under Default Surface, click on Add New Surface.
- Follow the on-screen prompts until it displays “Surface Tuning Complete”.
- Now the issue will be fixed and the cursor will start moving normally.
Summary
In conclusion, while the Logitech G502 mouse is a powerful tool for gamers and professionals alike, it’s not immune to technical issues. By following the troubleshooting steps outlined above, you can address common problems such as connectivity, responsiveness, and performance.
If the issues persist despite trying these solutions, it may be time to consider reaching out to Logitech’s customer support or seeking professional assistance. With the right approach, you can ensure your G502 continues to deliver the performance you expect.
