Logitech G Hub is a popular software for customizing Logitech gaming peripherals, including mice. However, users may occasionally encounter the frustrating issue of the software not detecting their Logitech mouse. This problem can disrupt your gaming setup or work productivity, but thankfully, there are several effective solutions to resolve it.
Here’s a step-by-step guide to troubleshoot and fix the issue of Logitech G Hub not detecting your mouse.
Table of Contents
Check Your USB Connection
One of the most common causes of detection issues is a faulty USB connection. Ensure that your mouse is properly connected to the computer.
Steps to Check:
- Unplug the mouse and reconnect it to a different USB port, preferably a USB 2.0 port, as some devices may have compatibility issues with USB 3.0 or 3.1.
* USB 3 ports are indicated with a blue color as shown in the picture above
- Try connecting the mouse to another computer to confirm whether the issue is specific to your current setup.
Solution: If the mouse works on another computer, the problem may be with your USB port or system configuration.
Update or Reinstall Logitech G Hub
Outdated or corrupted software can prevent Logitech G Hub from recognizing your mouse.
Steps to Update or Reinstall:
- Update: Launch Logitech G Hub and check for software updates. Navigate to Settings > About, and click on Check for Updates.
- Reinstall: If updating doesn’t work, uninstall the software:
- Open Control Panel (Windows) or Applications (Mac) and uninstall Logitech G Hub.
- Download the latest version from the Logitech G Hub website.
- Reinstall and restart your system.
Update Mouse Firmware
Logitech periodically releases firmware updates for its devices to improve performance and compatibility.
Steps to Update Firmware:
- Connect your mouse to the system.
- Open Logitech G Hub or Logitech Gaming Software (if applicable).
- Follow the prompts to update the firmware, if available.
Restart Logitech G Hub Services
Sometimes, the background services for Logitech G Hub may stop working correctly. Restarting these services can resolve the issue.
Steps to Restart Services (Windows):
- Press Ctrl + Shift + Esc to open the Task Manager.
- Find Logitech G Hub under the Processes tab.
- Right-click and select End Task.
- Restart the software and check if the mouse is detected.
Steps to Restart Services (Mac):
- Press Command + Option + Esc to open the Force Quit menu.
- Select Logitech G Hub and click Force Quit.
- Relaunch the software.
Ensure Compatibility
Not all Logitech mice are supported by Logitech G Hub. Some older models may require the older Logitech Gaming Software (LGS) instead.
Solution: Check the compatibility list on the Logitech website to ensure your mouse works with G Hub. If it’s not supported, download Logitech Gaming Software for your device.
Check for Driver Conflicts
Conflicting or outdated drivers can cause G Hub to fail in detecting your mouse.
Steps to Resolve Driver Issues:
- Open Device Manager on Windows by pressing Win + X and selecting Device Manager.
- Expand the Mice and other pointing devices category.
- Right-click your Logitech mouse and select Update driver.
- If updating doesn’t work, uninstall the driver and reconnect the mouse to reinstall it automatically.
Disable Conflicting Software
Other software running on your system, such as antivirus programs or third-party gaming software, can interfere with Logitech G Hub.
Steps to Disable Conflicting Software:
- Temporarily disable antivirus programs and test if G Hub detects your mouse.
- Close any third-party gaming or hardware configuration software that might be using the mouse.
Reset Logitech G Hub
If none of the above solutions work, resetting Logitech G Hub can help.
Steps to Reset:
- Exit Logitech G Hub completely.
- Navigate to the configuration folder:
- Windows:
C:\Users\<YourUsername>\AppData\Local\LGHUB - Mac:
~/Library/Application Support/LGHUB
- Windows:
- Delete the folder.
- Relaunch Logitech G Hub, which will create a fresh configuration folder.
Contact Logitech Support
If your mouse is still not detected, it could be a hardware issue. Logitech support can provide specific assistance for your device.
Steps to Contact Support:
- Visit the Logitech Support website.
- Provide details about your mouse model, system setup, and the issue you’re facing.
Summary
When Logitech G Hub fails to detect your mouse, it can be a frustrating experience. However, by following these troubleshooting steps—checking your USB connection, updating software, restarting services, and resolving driver conflicts—you can often fix the problem. If all else fails, contacting Logitech support is your best option.
