The Logitech C920 webcam, though highly popular for its high-quality video performance, can sometimes encounter technical issues that prevent it from functioning correctly.
These common problems range from the Logitech C920 camera not turning on, auto focus not working, and sound issues to flickering during video calls.
Fortunately, there are several troubleshooting methods available to resolve these issues. Let’s look at them.
Logitech C920 ⭐⭐⭐⭐⭐
Table of Contents
Logitech C920 Not Turning On
The Logitech C920 webcam won’t turn on. Even after various attempts, nothing has worked, including plugging it into different USB ports.
The blue LED remains off, and the PC does not recognize it.
Fix For Logitech C920 Not Turning On
Please follow the steps below to resolve the issue:
- Install Logi Tune. Open Device Manager.
- Check under Other devices if the webcam is plugged in but not recognized as a camera.
- Right-click the webcam, select Properties, then go to the Driver tab.
- Click Update Drivers -> Browse my computer for drivers -> Let me pick from a list of available drivers. Select Camera, choose Logi Camera, and click Next.
- A warning will appear; select Yes to proceed.
This process should resolve the issue, and the webcam will now be recognized as a Logi Camera. Please note that you need to uninstall all the other Logi software and keep only the Logitunes.
You can find LogiTune software here.
Logitech C920 Not Focusing
Logitech C920 autofocus stops working randomly, which makes the image blurry during FaceTime or video calls.
Fixes For Logitech C920 Not Focusing
Fix 1
Please ensure the lighting is not inadequate, affecting the webcam’s autofocus. Webcams like this perform better when the scene is lit correctly. The autofocus won’t work properly if the face is not evenly illuminated. Since webcams use contrast to detect focus, improving the lighting will significantly reduce autofocus issues.
Fix 2
Please turn off the auto-focus for your Logitech C920 using Logi Tune software, and it will fix the focus issues. If you are using OBS (Open Broadcaster Software), it is suggested that you turn off auto-focus in OBS, too.
Sound Issues with the Logitech C920
The system indicates no audio input or output devices are found whenever a Logitech HD Pro Webcam C920 is plugged into a laptop/PC. The lights on the camera do not turn on, and it doesn’t function as a camera. It also turns off the laptop’s built-in camera, which becomes unusable. However, when the webcam is unplugged, everything returns to normal.
The Logitech app displays the message: “Camera not available; your camera is either disconnected or in use by another application.”
Fixes For Sound Issues
Fix 1
- With the webcam plugged in, go to Device Manager.
- Navigate to Sound, Video, and Game Controllers, then right-click Logitech C920 Webcam and select Disable.
- While it may not work immediately, the sound should return after about 30 seconds.
Fix 2
- Type Services in the Windows search bar.
- Right-click on services and select run as administrator.
- Find Windows Audio in the list and double-click it. Go to the Log on the tab and select Local System Account.
- Click on Apply and then OK.
- Right-click on Windows Audio and select Restart. Restart your PC. Go to Windows -> System -> Sound -> input.
- Find your webcam and select it.
- Please scroll to the sound enhancements section and turn it off.
- Close Windows settings.
- Now again, open Windows Audio service->logon tab->This account.
- Next, click Browse-> Advanced -> Find now->LOCAL SERVICE account-> OK.
- Delete the password entries, click Apply.
- Restart the Windows audio service.
- Restart your PC.
Logitech C920 Not Working At All
Logitech C920 camera doesn’t appear on the list or work in any apps requiring a camera.
Fix For Logitech C920 Not Working
- Disconnect and reconnect the webcam to the same or a different USB port.
- Test the webcam on a different computer.
- Logitech webcams use UVC drivers, included by default in most operating systems.
- Run Windows Update or update your Mac to the latest macOS version.
- Remove the webcam from Device Manager, unplug it, restart the computer, and then plug the webcam back in.
- Upgrade the webcam firmware if an update is available.
Logitech C920 Flickering Issue
The camera has been flickering excessively during Zoom calls, when using the camera app, and particularly with the Logitech camera app. Various troubleshooting steps have been attempted, including uninstalling and reinstalling drivers, turning off energy-saving features, reducing the refresh rate setting, and lowering the camera resolution. However, none of these efforts have resolved the issue.
Fix For Logitech C920 Flickering Issue
Please follow these simple steps below:
- Download the Logitech G Hub on your PC.
- Open the software and click on your webcam, i.e., Logitech C920.
- Click on settings.
- Go to the bottom of the menu and look for Anti Flicker. Change it from 60 Hz to 50 Hz.
- The flickering of the Logitech C920 will be gone.
Summary
Following the outlined solutions, the most common problems with the Logitech C920 can be effectively addressed. The simple solutions we have described involve installing the right software, adjusting the camera settings, or updating drivers.
