Resetting your fitbit is important if you’re troubleshooting issues or preparing to sell your Fitbit.
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The process varies depending on the model, but it generally involves either a soft reset (to fix minor glitches) or a factory reset (to erase all data and return the device to its original settings).
This guide will walk you through how to reset your Fitbit.
Table of Contents
Types of Fitbit Resets
- Soft Reset: A restart to fix minor issues like syncing problems or unresponsive screens.
- Factory Reset: Erases all user data, including activity logs and personal settings, and restores the device to factory conditions.
How to Reset Common Fitbit Models
Fitbit Charge Series (Charge 4, Charge 5)
Soft Reset
- Connect your Fitbit to the charging cable.
- Hold down the button (or side button) for about 10 seconds.
- Release the button when the Fitbit logo appears on the screen.
Factory Reset
- Swipe down on the screen to access Settings.
- Tap About > Factory Reset.
- Confirm your choice by tapping Reset.
Fitbit Versa Series (Versa, Versa 2, Versa 3, Versa Lite)
Soft Reset
- Hold down the back button (and the bottom right button for older models) for 10 seconds.
- Release the button(s) when the Fitbit logo appears on the screen.
Factory Reset
- Swipe left on the screen to access Settings.
- Tap About > Factory Reset.
- Confirm your choice by selecting Reset.
Fitbit Inspire Series (Inspire, Inspire HR, Inspire 2, Inspire 3)
Soft Reset
- Connect your Fitbit to the charging cable.
- Press and hold the button on the tracker for about 5 seconds.
- Release the button when you see a smiley face icon or the Fitbit logo.
Factory Reset
- Open the Settings app on your device.
- Scroll down and tap Clear User Data.
- Follow the on-screen instructions to confirm.
Fitbit Sense
Soft Reset
- Press and hold the side button until the Fitbit logo appears.
- Release the button and wait for the device to restart.
Factory Reset
- Swipe left to access the Settings app.
- Tap About > Factory Reset.
- Confirm the reset by following the on-screen prompts.
Fitbit Ace Series (Ace, Ace 2, Ace 3)
Soft Reset
- Connect the Ace to its charging cable.
- Hold down the button for about 5 seconds.
- Release the button when you see a smiley face icon or the Fitbit logo.
Factory Reset
- Go to the Settings menu on the Ace.
- Tap Clear User Data.
- Confirm by following the prompts on the screen.
When to Reset Your Fitbit
- Syncing Issues: If your Fitbit isn’t syncing with the app or your phone.
- Unresponsive Device: When the screen freezes or doesn’t respond to touch.
- Preparing to Sell: A factory reset ensures your personal data is removed.
- Persistent Errors: When other troubleshooting steps fail to resolve the issue.
Tips Before Resetting
- Sync Your Data: Make sure your Fitbit is synced with the Fitbit app to back up your activity data before a factory reset.
- Charge the Device: Ensure the battery has at least 50% charge to avoid interruptions during the reset.
- Know Your Account Details: After a factory reset, you’ll need your Fitbit account credentials to set up the device again.
Summary
Resetting your Fitbit can resolve a variety of issues and is straightforward with the right steps.
A soft reset is sufficient for minor glitches, while a factory reset is ideal when clearing data or troubleshooting major problems. Follow this guide to have your Fitbit ready and working in no time.
If issues persist after a reset, consider reaching out to Fitbit customer support for additional help.